Ionic Pro 90WA2000BA01 PurePro WA200 Professional Air Purifier, Graphite Review

I bought the Pure Pro with great expectaions and in the first month was pleasantly surprised. Owning a similar, but older and more expensive Oreck XL Signature model, I was impressed by the much amount of dust and dirt that the Pure Pro pulled in over a one month period.Considerably more effective than my particular Oreck model, as there is a much larger collection plate area in the Pure Pro. There is a newer Oreck that I believe would be much more effective. Other positives about the Pure Pro is that the machine is very quiet in the silent mode, is wall mountable, and supposedly can have its collection plates cleaned in a dishwasher.

Now the bad news.This machine seems to have some history of failure as reported through other customer reviews.Mine failed in the second month despite allowing 48 hours to thoroughly dry the washed collection plates.Actually my unit appeared to fail before being cleaned or washed. The manual only specifies 4 hours to dry, although this appears to be a misprint, as Customer Service specifies a 24 hour wait before reinsertion.The manual incidentally contains other inaccuracies such as keeping the unit 12 inches from the wall even though it can be wall mounted and has brackets for that very purpose.

Things do break down and fail even when they are brand new.This is what a warranty is for.But when I contacted Pure Pro's Customer Service, which is apparently not based in the US, the gentleman while quickly agreeing that I had a defective unit, informed me that I would have to pay to ship the unit back ($18) and that they have to charge me a handling/shipping fee ($30)to send a new one back to me.So, so far in the last 4 months I will have spent about $78 in shipping and handling fees.Its a good thing it takes them 6 weeks to get a unit to me, otherwise I don't think I could afford the one year waranty period.

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Product Description:
The Ionic Pro Pure Pro's 5 Stage Purification Process captures allergens (pollen, dust, dust mites, dander, etc-) and regenerates the air in a 30' x 30' room in about 20 minutes -- 3 times faster than the leading competitor's unit - and at a much lower cost. Convenient table top size and attractive design is perfect for living and office spaces. Convenient one touch operation makes it easy to use and selected dishwasher-safe parts make it easy to clean.

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